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FAQ & Policies

Please read our policies prior to placing an order. 

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Frequently Asked Questions

What pesticides can I spray while using your beneficial insects? Is there anything that I can use that won’t interfere with your predatory mites and beetles?

Usually, the pesticide you currently use for pest protection will also harm beneficial insects if they come in contact. The goal with beneficial insects is to stop pesticide application completely. Our application plan for you includes a total cessation of pesticide applications, a cleaning of all surfaces and then introduction of beneficial insects. No pesticides at all should be applied after predatory insects are introduced.

If the beneficial insects have been applied to your garden and you still want to be even more proactive, you can use a foliar spray of just water. The water does three helpful things. First, the spray itself can knock adult pests off the leaves and onto the ground. Second, the misted water increases the local humidity which slows down pests because they prefer dry environments. Finally, the sprayed water is helpful to the plants themselves.  The water encourages the plants to thrive and increase their own defenses. Please be cautious: you would not want to use a water spray if you are also dealing with powdery mildew or another mold issue.


Can I refrigerate the beneficial insects I receive for future use? Do I need to apply them right away?

It is important to remember that you are using a perishable product. To be most effective in your crop for control, apply the beneficial insects right away. Same day you receive them. Do not refrigerate them at all. If you absolutely must wait a day until application, place the container in a room that is less than 60F and dark, but not the refrigerator. There may be some degradation of the product but it is better than nothing, if you really must wait a day.


When is my order going to be delivered, and how?

Each week we ship Monday, Tuesday, or Wednesday and so your delivery will arrive Tuesday, Wednesday or Thursday. After we have reviewed your order, you will receive an email confirming your delivery date. You can choose your shipping preference, as available, during checkout. We always recommend overnight delivery to ensure you receive healthy and viable product, but do allow ground shipping to some local northwest zip codes.


How long will it take to start seeing results?

This is one of the most challenging questions to answers because of all the potential variables in your garden.  It is safest to say that it will take roughly 7 to 14 days before you will begin seeing the effects of an interrupted lifecycle for your problem pests. 

The time it takes to impact the problem pest population varies depending on variables such as, the present size of the pest population, how many insects you have applied to the infected area, and whether there are any residual pesticides. 

Chemical pesticide use right before using beneficial insects is not advisable. The pesticide residue left on the plants and other surfaces can deter or kill your newly applied beneficial insects.

Finally, the beneficial insects need some time to go through their lifecycle and reproduce as well.  Each generation needs to eat, mate and reproduce in order to expand their coverage area and density. So, again, let’s just say it takes roughly 7 to 14 days for the newly added insects to impact the pest population so you see results. That is why we encourage two or three aggressive applications to start, rather than continually playing catch up.


What should my expectations be moving into this alternative method of management?

First off, it is helpful to remember that using beneficial insects is not a new technique. While using beneficial insects may be new to cannabis production, using predatory insects has been common in commercial horticulture for decades.  Our founder, Shane Young, comes from that industry and uses these long practiced techniques.

As long as you come to the technique with an open mind, are ready to learn and are willing to commit to giving the insects the time they may need to start showing results, you should feel confident that your pests will become swiftly managed by predatory insects and all will be well. Prevention is always the most reliable way to go. The time to resolve a pest breakout must always be estimated on a case by case basis because of all your variables in your garden.

Depending on the shape your garden is in, there may be some bumps in the road as we manage the transition, but in the vast majority of cases, when using as directed, this is really pretty straight forward, and a reliable option. Again, using preventative techniques from the beginning, rather than a curative is always the best method for control


How can I help ensure success?

The best thing you can do is to work methodically in your garden and follow the application directions exactly.  If you have a clean grow, healthy roots, optimal watering and nutrient schedule, you have created a great environment for your plants to thrive with beneficial insects.

Approach your transition away from chemical pesticides with an open mind and be willing to communicate with us. 

If the beneficial insects have been applied to your garden and you still want to be even more proactive, you can use a foliar spray of just water. The water does three helpful things. First, the spray itself can knock adult pests off the leaves and onto the ground. Second, the misted water increases the local humidity which slows down pests because they prefer dry environments. Finally, the sprayed water is helpful to the plants themselves.  The water encourages the plants to thrive and increase their own defenses. Please cautious - You would not want to use a water spray if you are also dealing with powdery mildew or another mold issue.


I see that the beneficial insects are packaged different ways and with different carriers. Which is best for me?

The two kinds we carry travel in sterilized vermiculite or bean leaves. 

The vermiculite additive just gives the insects something inert to stand on in the packaging. It won’t harm your garden and is really just filler to help the insects travel and be applied. Only adults are shipped this way.

The bean leaf carrier is shipped with the whole life cycle of the predatory mites already in motion - eggs, nymphs and adults. These leaves are collected right off the breeding plant at the insectary and shipped to you.

Both are excellent options for insect control.

The sole negative perceived by some people is that a small number of two-spot spider mites are also included on the bean leaves so the beneficial insects can eat while traveling. Some growers are zero tolerant of any spider mite being in their garden and so we let you know. The bean leaves are incredible and an industry standard though so we don’t recommend that you get hung up on that aspect, and choose to focus more on the fact that you are receiving a living colony of predators to protect your garden.


Can you let me know what pesticides are compatible?

None. We recommend not using any chemicals or pesticides in your crop once you introduce beneficial insects. It not only stresses your plants, but it will likely kill the beneficial insects you just added. 

If the beneficial insects have been applied to your garden and you still want to be even more proactive, you can use a foliar spray of just water. The water does three helpful things. First, the spray itself can knock adult pests off the leaves and onto the ground. Second, the misted water increases the local humidity which slows down pests because they prefer dry environments. Finally, the sprayed water is helpful to the plants themselves which often get thirsty from pesticide application.  The water encourages the plants to thrive and increase their own defenses. You would not want to use a water spray if you are also dealing with powdery mildew or another mold issue.


If I apply these predatory mites as a preventative and there is no food for them to survive, how long will they last? Aren’t I just wasting money treating preventatively since there may not even be any pests for them to eat?

We cannot stress to you enough how important a preventative approach to natural pest management is. It not only protects your plant to let them grow and thrive without any intrusions, it will save you money in the long run from trying to correct a pest outbreak that would be a continuous fight.

Prevention is part of the mindset change that is needed when choosing this new pesticide-free path.  If your biggest problem is that you have no pests, that is a good position to be in.

Most species of predatory mites used in your garden will last two weeks without any food.

Policies

When will my order ship? How much will it cost?

Because we are shipping live insects to you, certain policies must be followed for their safe arrival on a timely basis.  All orders must be submitted by 12:00pm Noon, Pacific Standard Time (PST), every Friday for delivery the next week. All orders are shipped the following Wednesday.

Shipping costs are dependent on a few different things: commercial or residential address, location, also box dimensions and weight. We always package your order in a way to save you the most on shipping costs.

FedEx Ground shipping is only available in WA, OR, and Northern CA. All other shipments are shipped FedEx First Overnight (early morning delivery), FedEx Priority Overnight (mid morning delivery), or FedEx Standard Overnight (mid to late afternoon delivery). All associated costs are tiered accordingly. Please understand that the extra cost for shipping overnight is strongly recommended to ensure the viability of these beneficial insects. You will be notified of any changes before your order is processed.

To place an order, we must receive:

  • A valid telephone number for shipment of Live Beneficial Insects
  • A valid home or business shipping address. We cannot ship to a PO Box.
  • Please note whether it is a commercial or residential address. Shipping charges may vary.

Delays of shipping may occur during Canadian or US holidays. In these few instances, Natural Enemies, LLC will let you know ahead of time the different arrival dates.

In order to preserve the environment and keep product costs as low as possible, we will sometimes ship in recycled papers and cardboard. They are packaged with the same care as a company that ships in all new materials.

Be sure to give us a shipping address where someone will be there to accept the package. We will not be responsible for live shipments left unattended or undeliverable. 


We strive for each customer's complete satisfaction. Because of this, we guarantee our product to arrive thriving and viable. The day your order is shipped, an invoice, along with a FedEx tracking number will be attached via email disclosing the date of delivery. If for some reason you feel the product has been compromised, immediately call us at 503-342-6698. It is imperative you call at the time of receipt, or at least the day of delivery by 4pm Pacific Standard Time (PST).

When deemed appropriate, we will replace the product free of charge or offer a full refund. Replacements will ship with the following week’s orders. 

We do not accept returns of our product.

Cancellation / Refund Policy


You can reach us anytime at Contact@NaturalEnemiesBiocontrol.com.

If you have changes to your order, call us at 503-342-6698 at least one hour prior to Friday’s ordering time (12pm Pacific Standard Time).

Orders cannot be changed after 11am on Friday.

Contacting Us


Natural Enemies respects your privacy and recognizes your need for appropriate protection and management of your personal information such as your name, address, credit card, and e-mail information.

We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Natural Enemies has created this policy to inform you how your personal information will be treated as you make full use of our web site.

We do not sell or share our client list. We do not make our client information available to anyone without a subpeona.

Privacy Policy


Personal and Non-personal Identification Information

We may collect personal identification information from customers in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, or subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may also use our website anonymously.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, although it may prevent them from engaging in certain site related activities.

We may collect non-personal identification information whenever a user interacts with the Natural Enemies website. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet Service Provider utilized, and/or other similar information.


Term Acceptance

By using the Natural Enemies website, you are accepting the terms and conditions of this site. If you do not agree to these terms, please refrain from continuing to use this website. Continuing to use this website following policy changes will be considered acceptance of the revised terms.


Changes to Terms

Natural Enemies, LLC. reserves the right, in its sole discretion, to change the Terms under which NaturalEnemiesBioControl.com is offered. The most current version of the Terms will supersede all previous versions. Natural Enemies, LLC. encourages you to periodically review the Terms to stay informed of our updates.